Data Protection

Tk499 Privacy Policy

Your personal data is our most important responsibility. tk499 follows strict security practices to protect your privacy. This policy clearly explains what data we collect and how it is used.

Last Updated: January 2026

Our Data Protection Core Principles

Tk499 respects your privacy — these 6 core principles are the foundation of our commitment

Encrypted Protection

All your data is protected with SSL 256-bit encryption — security is ensured at every step, from transactions to login.

Data Is Not Sold

Tk499 never sells your personal data to third parties. Your information is used solely to improve our services.

Limited Access

Only authorized personnel can access your data. Every access is logged and regularly audited.

Your Control

You can view, correct, or request deletion of your data at any time. Full control stays with you.

Defined Retention Period

Your data is never held beyond what is necessary. Information that is no longer needed is securely deleted after the specified retention period.

Instant Notifications

In the event of a data breach, we will notify you within 72 hours and take immediate steps to resolve the issue.

1 What Data We Collect

We collect certain information when you create an account or use our services at tk499. This collection is fully transparent and aimed solely at improving service quality. Below is our Privacy Policy the data collected is described below:

Data Type Example Reason for Collection
Identification Information Name, date of birth, national ID KYC Verification
Contact Information Email, phone number Account Management
Financial Information BKash/Nagad number, transaction history Payment Processing
Device Information IP address, browser type, OS Security Monitoring
Usage Data Game history, login timestamps, bet data Service Improvement

Please Note: We never store your full payment card number or bank password. Sensitive financial data is always kept in encrypted form.

2 How We Use Your Data

Tk499 uses your data only for specific, defined purposes. We never use it for anything else without your consent. Our Privacy PolicyThe main reasons we use your data under this policy are:

  • To create, manage, and secure your account.
  • To process deposits, withdrawals, and other financial transactions.
  • To complete the KYC process for age and identity verification.
  • To personalize your gaming experience and present relevant offers.
  • To detect and prevent fraud, money laundering, and other fraudulent activities.
  • To comply with legal obligations and prepare reports for regulatory authorities.
  • To improve customer support and resolve technical issues.
  • To send responsible gaming alerts and guidance.

Marketing Communications: We may send you promotional emails or SMS. You can opt out at any time. Please note that transactional notifications may still be sent after opting out.

3 Data Sharing & Disclosure

Tk499 does not sell your personal data to third parties. However, limited information may be shared with trusted partners to operate our services. This sharing is always governed by our Privacy Policy and strict contractual agreements.

  • Payment Provider: Necessary information is shared with bKash, Nagad, and other providers to process transactions.
  • Identity Verification Service: During the KYC process, identity information is verified against registered third-party sources.
  • Law Enforcement: Data may be disclosed in response to lawful orders from courts or regulatory bodies.
  • Technology Service Provider: Servers, hosting, and cybersecurity providers receive limited data under strict confidentiality agreements.
  • Game Providers: Necessary data is shared to verify results for Live Casino and other games.

We have data processing agreements in place with all third parties. These agreements ensure your data is used only for its intended purpose and kept under appropriate protection.

4 Cookies & Tracking Technologies

The tk499 website uses cookies and similar technologies to enhance your browsing experience and monitor site performance.

You can block or delete cookies at any time through your browser settings. Note that disabling essential cookies may affect the functionality of certain features.

5 Data Retention & Deletion

Tk499 does not retain your data longer than necessary. Our Privacy Policy the retention period varies by data type:

  • All account data is retained for the duration that the account remains active.
  • Financial transaction records are retained for up to 5 years after account closure, as required by law.
  • KYC documents are retained for up to 3 years after account closure.
  • Customer service communications are retained for a maximum of 2 years.
  • Marketing preference data is deleted within 30 days of your opt-out.

Data Deletion Request: If you request deletion of your data, we will remove everything not subject to legal retention obligations within 30 business days.

6 Your Rights

Every tk499 user has fundamental rights over their own data. We fully respect and are committed to upholding these rights:

Right to Access

You have the right to know what data we hold about you.

Right to Rectification

You may request corrections to any inaccurate or incomplete information.

Right to Erasure

You may request that your data be deleted under certain circumstances.

Right to Restrict Processing

In certain circumstances, you may request that the processing of your data be restricted.

Right to Data Portability

The right to receive a copy of your data in a readily readable format.

Right to Object

You may object to your data being used for marketing or profiling purposes.

To exercise any of these rights, contact our support team. We typically respond within 30 business days.

7 Children's Privacy

Tk499 is strictly for users aged 18 and above. We do not knowingly collect data from anyone under 18. If a minor's data enters our system for any reason, we will delete it immediately and close the associated account.

A note for parents: If you believe your child has created an account on tk499, please contact our support team immediately. We will take prompt action.

8 Security Measures

Tk499 uses industry-leading security technology to protect your data. Our security infrastructure is regularly audited by independent third-party reviewers.

  • SSL/TLS 256-bit Encryption: All data transfers occur over encrypted channels.
  • Two-Factor Authentication (2FA): OTP can be enabled on your account for an extra layer of security.
  • Firewall & DDoS Protection: Enterprise-grade security measures at the server level.
  • Regular Security Audits: Independently reviewed by security experts every 6 months.
  • Restricted Staff Access: Role-based access control — only authorized staff can access specific data.
  • Data Backup: Regularly encrypted backups are stored in a secure location.

Please note that no method of transmission over the internet is 100% secure. Keep your password strong and never share it with anyone.

9 Privacy Policy Updates

Tk499 reserves the right to update this Privacy Policy at any time. For significant changes, we will send advance notice to your registered email and post an announcement on the site homepage.

Continued use of tk499 after any changes takes effect will be considered your acceptance of the updated policy. We recommend visiting this page regularly. Each version will include an update date so you can easily see what has changed.

10 Contact Us

If you have any questions about this Privacy Policy or wish to make a data-related request, please contact our support team. We typically respond within 24 hours.

Email Support
Mon–Sat, 9:00 AM – 11:00 PM (BST)
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